Answers, Before You Ask.
How long does shipping take?
Orders typically arrive within 5 to 9 business days, tracked from dispatch.
Do you ship internationally?
Right now we ship within the United Kingdom. If you're elsewhere, reach out and we'll see what we can do.
Will this fit my leg?
Yes — the strap is fully adjustable with a hook-and-loop closure and buckle, so it fits most adult legs without needing a specific size.
How tight should it be?
Snug enough that it doesn't shift when you move, but not so tight that it restricts circulation. If your foot or lower leg feels numb or tingly, loosen it.
Can I wear it on either knee?
Yes, it's designed to work on either the left or right knee.
Is it machine washable?
We recommend hand-washing and air-drying, to protect the strap's hook-and-loop closure and the gel pad.
What comes in the box?
Depends on the option you pick on the product page — 1, 2, or 4 knee supports in your selected colour, with Buy 1 Get 1 Free pricing already applied on the 2 and 4-packs.
What's your return policy?
7 calendar days from delivery to request a return, on unused items in original packaging. If you run into any problems with your order, contact us and we'll sort it out.
How do I get in touch?
Via nimbuslux.store — support runs through the Nimbus Lux team.